Privacy Policy

Personal Information

When you engage with our financial planning services, we collect personal information necessary to provide you with tailored advice and support. This includes your name, contact details, employment information, and financial circumstances.

How We Collect Information

We gather information through multiple channels:

• Direct collection when you complete forms or contact us
• Automatic collection through cookies and analytics tools
• Third-party sources with your consent, such as financial institutions
• During consultations and ongoing service provision

silvaterraura uses your personal information for specific purposes related to providing financial planning services. We don't use your data for unrelated commercial activities or share it without valid reasons.

• Creating personalized financial plans and investment strategies
• Communicating with you about your financial goals and progress
• Meeting our professional and regulatory obligations
• Improving our services based on client feedback and usage patterns
• Sending relevant educational content about financial planning topics
• Maintaining accurate records for compliance purposes

Legal Basis for Processing

Under Australian Privacy Principles, we process your information based on legitimate interests in providing financial services, contractual necessity for service delivery, and compliance with legal obligations including anti-money laundering requirements.

Security Measures

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our security framework includes both technical and administrative safeguards.

• Encrypted data transmission using SSL/TLS protocols
• Secure data storage with access controls and regular backups
• Staff training on privacy obligations and secure data handling
• Regular security audits and vulnerability assessments
• Multi-factor authentication for sensitive system access

Data Retention

We retain your personal information for as long as necessary to provide services and meet regulatory requirements. Financial records are typically kept for seven years after service completion, while marketing communications are retained only while you remain subscribed to receive them.

Under the Privacy Act 1988, you have specific rights regarding your personal information. We're committed to helping you exercise these rights in a straightforward manner.

Exercising Your Rights

To exercise any of these rights, contact our privacy officer using the details provided below. We'll respond to your request within 30 days and may need to verify your identity before proceeding.

Third-Party Relationships

silvaterraura may share your information with trusted third parties who assist in delivering our services. These relationships are governed by strict confidentiality agreements and data protection requirements.

• Professional service providers including accountants and legal advisors
• Technology vendors who support our client management systems
• Regulatory bodies when required by law or professional obligations
• Financial product providers when implementing recommended strategies

Overseas Transfers

Some of our technology providers may store or process data outside Australia. When this occurs, we ensure appropriate safeguards are in place and that overseas recipients are bound by privacy obligations substantially similar to Australian privacy principles.

Our website uses cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our content. Most cookies we use are essential for website functionality, while others help us improve our services.

• Essential cookies that enable basic website functionality
• Analytics cookies to understand website usage patterns
• Preference cookies that remember your settings and choices

You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When significant changes occur, we'll notify existing clients by email and post the updated policy on our website with a clear indication of what has changed.

Minor updates, such as contact detail changes or clarifications, may be made without specific notification. We encourage you to review this policy periodically to stay informed about how we protect your information.